Claims and service on every channel.
File claims, check policy details, and schedule follow-ups on WhatsApp, voice, and email—with documents captured in-thread.
FNOL handling time
Repeat data entry
When workflows connect
First-line coverage
Policyholders call. Forms pile up.
FNOL is painful on paper. Call centres queue; agents re-key what customers already said on WhatsApp.
Service that feels modern. Ops that stay compliant.
Industry workflows for motor and general claims, voice for FNOL, and human escalation with full transcripts.
From first message to measurable outcome.
Customer reaches you
Policyholder starts FNOL after an incident — mobile-first, async-friendly via WhatsApp.
Agent + knowledge
Coverage FAQs and excess explanations come from vetted policy KB snippets.
Workflows & tools
Core admin lookup (TurnQuest, IBIS), FNOL payload, photo intake, assessor task queue.
Human handoff
Fraud signals or injury claims escalate to adjuster with structured summary.
Supervisor view
Supervisor monitors SLA, straight-through processing %, and consent audit trail.
Example: Auto glass FNOL on WhatsApp
Policyholder in Nairobi reports windshield damage; Qallio creates the claim in your core system.
Tree-branch windshield damage; agent confirms everyone is safe first.
Policy number verified; comprehensive motor cover confirmed against your rules.
Photo uploaded; vision assist tags damage; claim draft + assessor slot created.
Total loss suspicion → human adjuster with images + FNOL JSON.
Leadership sees time-to-FNOL, % digital complete, and call deflection.
Modules that work together
Claims automation
- Guided FNOL in chat
- OCR and document upload
- Status updates proactive
Voice & chat
- Policy lookup by number
- Swahili and English
- Warm transfer to specialists
Governance
- Content policies and audit
- Approved knowledge only
- Role-based access
Modern service without replacing your core.
See claims and policy flows on a walkthrough.