Deliver 5-star guest experiences at every touchpoint.
Deploy a digital concierge that handles guest requests, upsells experiences, and resolves issues on WhatsApp — tied to your PMS and billed to the room folio.
Guests expect instant, personal attention.
Hospitality runs on communication, but front desk staff are constantly pulled between checking in guests in person and answering repetitive questions on the phone. This delays service and decreases guest satisfaction.
A digital concierge that feels human.
Deploy an AI concierge that integrates with your Property Management System (PMS) to handle bookings, late requests, and guest experiences directly via WhatsApp.
From first message to measurable outcome.
Customer reaches you
Guest scans QR or uses WhatsApp linked to reservation.
Agent + knowledge
Hotel services, hours, and policies from property KB; multilingual (EN/SW) if configured.
Workflows & tools
PMS lookup for late checkout, spa booking, or engineering ticket for AC issue.
Human handoff
VIP complaints or billing disputes → duty manager with guest folio attached.
Supervisor view
Front office sees request volume, upsell conversion, and SLA for engineering.
Example: Late checkout + airport transfer at a Mombasa resort
Guest extends stay by 2 hours and books a KES 3,200 shuttle to Moi International.
Guest messages after check-in asking for 2 PM checkout and a 6 AM airport car.
Agent quotes fee policy from KB; checks loyalty tier for complimentary late checkout.
Late checkout added to folio; shuttle booked with partner; KES 3,200 charged to room.
Sold-out night → manager approval ticket with alternative offer.
GM reviews ancillary revenue attributed to chat and response times.
Hospitality-grade AI support.
Direct Reservations
- Checks live room inventory over phone and chat
- Bypasses OTA fees with direct booking links
- Manages booking modifications and cancellations securely
- Up-sells premium suites seamlessly
In-Stay Experience
- Processes requests for extra towels or amenities via WhatsApp
- Takes in-room dining orders and routes to kitchen
- Handles wake-up call scheduling
- Answers FAQs instantly (pool hours, wifi passwords)
Pre/Post Stay Journeys
- Automated welcome messages and digital check-in links
- Arrival instructions with Google Maps integration
- Post-stay feedback collection to boost TripAdvisor ratings
- Targeted "welcome back" promotional broadcast campaigns
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Pre-arrival preferences: room type, pillow, airport transfer, celebration notes.
- On-stay suggestions tailored to length of stay and guest profile.
- Post-stay nurture that reflects actual services used, not one template.
Offers
- Room upgrades, spa slots, and F&B packages when availability opens.
- Member rates and packages for repeat guests bookable in-channel.
- Waived or discounted fees tied to policy rules and occupancy.
Targeted marketing
- Target past guests by season, corporate vs leisure, and feeder markets.
- Recover abandoned booking intents with rate-safe, inventory-backed nudges.
- Measure direct-booking lift vs OTA-sourced traffic on the same campaigns.
Works with your existing stack.
Qallio integrates deeply into the systems your hotel already relies on, bringing AI orchestration directly to your PMS and task management tools without requiring your staff to learn a new interface.
PMS Integration
Syncs natively with systems like Cloudbeds, Mews, Opera, and Guesty to read inventory and modify folios.
Task Routing
Automatically generates tickets in your housekeeping or maintenance software based on guest chat inputs.
Multilingual Consistency
Automatically detect guest languages and respond fluently, removing language barriers for international travelers.