Digital concierge that never sleeps.
Reservations, upsells, and guest requests on WhatsApp and voice—rooms and services on the same OS as your inbox.
Direct booking share
Upsell revenue
90-day property
Guest messaging
Guests message. Nobody owns the thread.
Front desk handles walk-ins; WhatsApp sits on a personal phone. Requests get lost between shift changes.
Hospitality with one guest record.
Reservations module, guest labeling, and agents that know packages and policies.
From first message to measurable outcome.
Customer reaches you
Guest scans QR or uses WhatsApp linked to reservation.
Agent + knowledge
Hotel services, hours, and policies from property KB; multilingual (EN/SW) if configured.
Workflows & tools
PMS lookup for late checkout, spa booking, or engineering ticket for AC issue.
Human handoff
VIP complaints or billing disputes → duty manager with guest folio attached.
Supervisor view
Front office sees request volume, upsell conversion, and SLA for engineering.
Example: Late checkout + airport transfer at a Mombasa resort
Guest extends stay by 2 hours and books a KES 3,200 shuttle to Moi International.
Guest messages after check-in asking for 2 PM checkout and a 6 AM airport car.
Agent quotes fee policy from KB; checks loyalty tier for complimentary late checkout.
Late checkout added to folio; shuttle booked with partner; KES 3,200 charged to room.
Sold-out night → manager approval ticket with alternative offer.
GM reviews ancillary revenue attributed to chat and response times.
Modules that work together
Reservations
- Availability in conversation
- Deposits via M-Pesa
- Confirmations automatic
Guest experience
- Upsell spa and dining
- Multilingual support
- Issue routing
Ops
- Rooms & services catalog
- Dashboard for managers
- Campaigns to past guests