Knowledge Base
Answers from approved content only.
Upload policies, FAQs, and product docs—agents cite what you approve, not the open internet.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
-60%
Wrong answers
Vs. ungrounded bots
100%
Source traceability
24h
Typical refresh cycle
The challenge
Hallucinations erode trust overnight.
One bad answer becomes a screenshot on Twitter. Compliance cannot audit what the model invented.
Policies scattered in PDFs
No approval workflow
Updates require developer deploys
How Qallio helps
Knowledge your lawyers can sign off.
Organize sources, attach to agents, and update without redeploying channels.
Curate
- Documents and URLs
- Version history
- Per-agent attachment
Control
- Content policies
- Blocked topics
- Escalation triggers
Improve
- Gap reports from conversations
- Feedback loop
- Multilingual sources
Part of Qallio
Works with the rest of your stack
This module shares customers, conversations, and context with every other Qallio module—no overnight batches or duplicate records.