Sell everywhere you show up from one OS.
Web chat, WhatsApp, email, and voice share one catalog, one customer, and one checkout.
Completed checkouts
Recovered cart value
90-day pilot
First response on chat
Traffic is up. Conversion is not.
You pay for clicks; customers bounce on slow support or clunky pay links. Retargeting blasts everyone because segments are stale.
From ad click to paid order—one brain.
Agents recover carts, answer sizing questions, and collect payment without leaving the conversation.
From first message to measurable outcome.
Customer reaches you
Buyer pastes order number in chat or clicks help from your tracking page.
Agent + knowledge
Agent explains delivery SLA, return window, and product specs from KB + order object.
Workflows & tools
OMS / Shopify action: reship, M-Pesa refund, or loyalty points adjustment.
Human handoff
Chargeback or VIP complaint passes to L2 with order timeline already attached.
Supervisor view
Ops sees deflection rate, repeat contact rate, and top failure reasons by SKU.
Example: Where is my order?
Common post-purchase inquiry for a Kenyan D2C brand shipping via Sendy or G4S.
Customer: 'Order #4582 was supposed to arrive Tuesday — it's Thursday.'
Agent pulls carrier status + your shipping policy; shares live tracking link.
Delayed beyond SLA → workflow files KES 200 credit and notifies warehouse.
Lost package → ticket with Sendy tracking ref for human claims team.
Dashboard shows WISMO volume down and CSAT for automated resolutions.
Modules that work together
Omnichannel inbox
- Web + WhatsApp + email
- Unified customer profile
- Human handoff with context
Growth
- Segments from live behaviour
- Coupons with controls
- Campaign analytics in KES
Operations
- Orders synced to fulfillment
- Inventory from product catalog
- Dashboard for owners
Turn traffic into paid orders.
See ecommerce flows on a walkthrough with your stack.