The business OS for retail and supermarkets.
Inbox, voice, loyalty, payments, and back office in one place—built for how Kenyan retailers actually run: WhatsApp orders, M-Pesa checkout, and stock that stays honest at the till.
Gross margin improvement
Pilot stores avg.
In-chat revenue / quarter
Multi-branch retailer
Weekly ordering time
Customers expect instant answers. Margins cannot wait.
Shoppers message on WhatsApp while your team is on the floor. Carts stall on stock questions; promos go out blind; finance finds out about shrink late.
Independent by choice. Unstoppable by design.
Qallio gives independent retailers the same connected stack chains take for granted—without a six-month POS rip-and-replace.
From first message to measurable outcome.
Customer reaches you
Shopper messages your verified WhatsApp or Instagram after seeing a product on Stories.
Agent + knowledge
Agent answers sizing, care, and return questions from your catalog KB and FAQs.
Workflows & tools
Live stock check via Shopify/WooCommerce; draft order and M-Pesa or card checkout link.
Human handoff
Bulk or B2B requests route to a store associate with full chat context.
Supervisor view
Inbox + dashboard show conversion, revenue attributed to thread, and open escalations.
Example: Kitenge dress checkout on WhatsApp
Realistic flow for a Nairobi fashion retailer running Shopify — customer pays via M-Pesa.
Customer asks for size M in stock; agent confirms qty from Shopify in under a second.
Fit guidance pulled from your approved product notes—no generic advice.
Creates draft checkout; customer pays KES 3,500 via M-Pesa STK push; receipt + tracking fires.
Custom alteration request → ticket to alterations desk with transcript.
Supervisor sees closed-won from WhatsApp, average handle time, and policy hits.
Modules that work together
Conversational commerce
- Catalog and stock-aware answers on WhatsApp
- M-Pesa checkout in the same thread
- Loyalty earn and redeem at payment
Protect margin
- Catch cost and promo mistakes before checkout
- Shrink and movement visible in dashboards
- Campaigns tied to real basket data
Run the back office
- Orders, products, and suppliers in one workspace
- Industry labels your staff already use
- Reporting in KES for owners and finance
Stop letting sales slip through the DMs.
Walk through a retail flow on WhatsApp—from browse to M-Pesa paid.