Better customer experiences for retail and supermarkets.
Deploy AI agents that guide shoppers from product questions to M-Pesa checkout — on WhatsApp, Instagram DM, and your web chat — lifting revenue, retention, and loyalty from every conversation.
Customers expect instant, personal answers.
Customers abandon carts at the slightest hesitation. Whether they need a sizing recommendation, stock confirmation, or just a quick response on Instagram, delayed support directly kills conversion rates.
AI agents that know your products and policies.
Deploy an AI associate that knows your entire product catalog, checks live inventory sync via Shopify or WooCommerce, and drives customers straight to checkout.
From first message to measurable outcome.
Customer reaches you
Shopper messages your verified WhatsApp or Instagram after seeing a product on Stories.
Agent + knowledge
Agent answers sizing, care, and return questions from your catalog KB and FAQs.
Workflows & tools
Live stock check via Shopify/WooCommerce; draft order and M-Pesa or card checkout link.
Human handoff
Bulk or B2B requests route to a store associate with full chat context.
Supervisor view
Inbox + dashboard show conversion, revenue attributed to thread, and open escalations.
Example: Kitenge dress checkout on WhatsApp
Realistic flow for a Nairobi fashion retailer running Shopify — customer pays via M-Pesa.
Customer asks for size M in stock; agent confirms qty from Shopify in under a second.
Fit guidance pulled from your approved product notes—no generic advice.
Creates draft checkout; customer pays KES 3,500 via M-Pesa STK push; receipt + tracking fires.
Custom alteration request → ticket to alterations desk with transcript.
Supervisor sees closed-won from WhatsApp, average handle time, and policy hits.
Everything your CX team needs.
Product Discovery
- Searches catalogs based on customer descriptions
- Live syncing with inventory databases
- Personalized sizing and fit recommendations
- Intelligent cross-selling and up-selling
Post-Purchase
- Automated WhatsApp WISMO (Where is my order?)
- Sends dynamic shipment tracking updates
- Processes return authorizations instantly
- Gathers reviews and feedback post-delivery
Omnichannel Support
- Unified inbox for agents when human escalation is needed
- Responds instantly to Instagram Story tags
- Captures leads from Facebook Ads flows
- Manages brand tone seamlessly across channels
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Remember size, brand affinity, and channel preference across WhatsApp, DM, and web.
- Surface complementary categories from past baskets and browsing signals.
- Tune tone for loyalty tiers and local language without retraining from scratch.
Offers
- Drop time-bound promos when stock is high or a cart stalled mid-checkout.
- Bundle accessories with the SKU in thread — offers grounded in live inventory.
- Redeem loyalty points or member pricing inside the same conversation.
Targeted marketing
- Re-engage Instagram engagers with SKU-specific follow-ups, not generic blasts.
- Segment by store location, campaign source, or last purchase window.
- Attribute revenue to threads so merchandising sees what messaging converts.
Flawless execution under pressure.
When your Madaraka Day or Black Friday campaigns launch, traffic spikes. Qallio scales without dropping a single conversation.
Catalog Synchronization
Real-time webhooks ensure your AI agent never sells an item that just went out of stock.
Payment Gateway Integration
Securely generate payment links through Flutterwave, Paystack, or M-Pesa natively in the chat.
CRM Data Enrichment
Every conversation automatically updates customer profiles for future retargeting.