Better patient experiences, safely delivered.
Deploy AI agents for appointment scheduling, prescription reminders, and patient triage — on WhatsApp and SMS — with strict clinical guardrails and Insurance billing support.
Patients can't reach you when they need to.
Medical staff spend hours each week answering the phone to book appointments, confirm clinic hours, or field basic post-operative questions, impacting the quality of in-person patient care.
AI agents with strict clinical guardrails.
Deploy an automated coordinator that safely handles booking modifications, answers administrative FAQs, and sends proactive wellness checks directly to patients' phones.
From first message to measurable outcome.
Customer reaches you
Patient asks to move an appointment or request a prescription refill reminder.
Agent + knowledge
Hours, prep instructions, and Insurance billing FAQs from approved content only.
Workflows & tools
EHR / scheduling API for slots, Insurance card capture, or waitlist.
Human handoff
Symptoms beyond scope → nurse triage line with symptom summary — never a diagnosis.
Supervisor view
Clinic admin sees booking source, no-show risk, and consent for messaging.
Example: Reschedule + prep at a Nairobi clinic
Patient moves an MRI via WhatsApp; fasting rules shared; Insurance confirmed.
Patient needs to push MRI from Tuesday to Thursday.
Agent shares fasting rules from KB; never interprets imaging results.
New slot booked; calendar invite + WhatsApp confirmation sent.
Severe symptom keywords → immediate handoff script + on-call nurse queue.
Practice sees reschedule deflection, reminder delivery, and policy hits.
Patient support your staff can trust.
Automated Scheduling
- Sync directly with EMR booking systems like Epic or Athenahealth
- Allow patients to book, re-schedule, or cancel cleanly over chat
- Automatically offer canceled slots to waitlisted patients
- Pre-visit instruction dispatch (e.g., fasting rules)
Triage & Escalation
- Collect intake symptoms into structural formats before visits
- Instantly identify emergency keywords and route to live crisis lines
- Answer administrative FAQs like parking, billing, and lab hours
- Support multilingual patient demographics natively
Post-visit Compliance
- Send automated prescription refill reminders and checkups
- Drive post-operative care plan adherence via scheduled messages
- Collect Patient Reported Outcome Measures (PROMs) digitally
- Automate invoice reminders and payment collections securely
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Respect care context: visit type, location, and communication preferences.
- Route education and reminders by program (chronic care, pediatrics, wellness).
- Multilingual outreach aligned to approved clinical content, not promotional claims.
Offers
- Eligible screening or wellness program invitations per policy and capacity.
- Transparent pricing or package explanations where regulations allow.
- Payment-plan or financial-assistance pointers without pressure tactics.
Targeted marketing
- Segment outreach by service line, insurer, or geography with audit-friendly logs.
- Reduce no-shows with reminder cadences tuned to patient response patterns.
- Measure engagement on educational campaigns separately from clinical workflows.