Patient access without the phone jam.
Book appointments, answer prep questions, and send reminders on WhatsApp and voice—connected to your scheduling module.
No-show rate
With reminders
Extra apps for patients
Meet them on WhatsApp
Booking conversion
Front desk is overwhelmed.
Patients call for slots; staff copy details into diaries. After-hours messages go unanswered until morning.
Care access that scales.
Appointments module, patient-friendly language, and escalation to humans for clinical questions.
From first message to measurable outcome.
Customer reaches you
Patient asks to move an appointment or request a prescription refill reminder.
Agent + knowledge
Hours, prep instructions, and Insurance billing FAQs from approved content only.
Workflows & tools
EHR / scheduling API for slots, Insurance card capture, or waitlist.
Human handoff
Symptoms beyond scope → nurse triage line with symptom summary — never a diagnosis.
Supervisor view
Clinic admin sees booking source, no-show risk, and consent for messaging.
Example: Reschedule + prep at a Nairobi clinic
Patient moves an MRI via WhatsApp; fasting rules shared; Insurance confirmed.
Patient needs to push MRI from Tuesday to Thursday.
Agent shares fasting rules from KB; never interprets imaging results.
New slot booked; calendar invite + WhatsApp confirmation sent.
Severe symptom keywords → immediate handoff script + on-call nurse queue.
Practice sees reschedule deflection, reminder delivery, and policy hits.
Modules that work together
Scheduling
- Book and reschedule in chat
- Automated reminders
- Calendar integrations
Patient comms
- Prep instructions
- Multilingual agents
- Secure handoff
Operations
- Patients vs customers labeling
- Supplies/services catalog
- Clinic KPIs