Patients book and get answers on WhatsApp—not hold.
Appointments, prep instructions, and reminders in conversation—connected to your scheduling module, with clear escalation when clinical judgment is required.
The phone rings all morning. Messages wait until someone is free.
Reception copies details into diaries. Reminders are manual calls. After-hours requests sit unread—and high-value slots go empty or double-book.
Access that scales. Escalation when it matters.
Patients self-serve booking and reminders in-thread; agents use approved knowledge for prep and admin questions; nurses and clinicians take over with full context.
From first message to measurable outcome.
Customer reaches you
Patient asks to move an appointment or request a prescription refill reminder.
Agent + knowledge
Hours, prep instructions, and Insurance billing FAQs from approved content only.
Workflows & tools
EHR / scheduling API for slots, Insurance card capture, or waitlist.
Human handoff
Symptoms beyond scope → nurse triage line with symptom summary — never a diagnosis.
Supervisor view
Clinic admin sees booking source, no-show risk, and consent for messaging.
Example: Reschedule + prep at a Nairobi clinic
Patient moves an MRI via WhatsApp; fasting rules shared; Insurance confirmed.
Patient needs to push MRI from Tuesday to Thursday.
Agent shares fasting rules from KB; never interprets imaging results.
New slot booked; calendar invite + WhatsApp confirmation sent.
Severe symptom keywords → immediate handoff script + on-call nurse queue.
Practice sees reschedule deflection, reminder delivery, and policy hits.
Modules that work together
Scheduling that sticks
- Book, reschedule, and cancel in chat or voice
- Automated WhatsApp reminders
- Calendar integrations expanding
Patient-friendly comms
- Prep instructions from your knowledge base
- Multilingual agents where you need them
- Warm handoff for clinical or urgent cases
Clinic operations
- Patients labeled correctly in your workspace
- Services and supplies in catalog
- Volume and booking KPIs in dashboard
Fill the calendar without more reception headcount.
Healthcare demo: book → remind → show up → escalate when needed.