AI phone & voice agents that sound human.
Bring your own carrier and numbers—we integrate. Customers reach you on PSTN or in the browser; Qallio runs the same agents, knowledge, and tools with natural speech in English, Swahili, and 50+ more languages.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
Your carrier. Our integration.
Keep your telco relationships, compliance, and numbering. Connect your SIP trunk provider—Qallio maps calls and audio to your workflows and agents.
PSTN & business lines
- Use numbers you already own or provision through your CPaaS
- Inbound and outbound calling on your approved carrier stack
- Ideal for Kenya and global deployments—no forced rip-and-replace
Web & in-app voice
- Voice inside your Qallio chat widget—same agents as the phone
- Low-latency streaming powered by LiveKit
- One conversation model across phone, chat, and handoff to humans
More than a voice bot — a voice agent.
Same knowledge base, same tools, same escalation rules as your chat agents — delivered over the phone with sub-500ms latency.
Ultra-Low Latency
- Sub-500ms response time for natural conversation pacing
- Handles interruptions, hesitations, and overlapping speech
- Powered by LiveKit for real-time audio streaming
Multilingual
- Fluent in English, Swahili, and 50+ languages natively
- Language detection and switching mid-conversation
- Localised voices that match your brand tone
Intelligent Handoff
- Sentiment detection triggers warm transfer to humans
- Full transcript and intent summary passed to the agent
- SIP and carrier bridges to Genesys, Zendesk, Avaya, and your stack
From call to resolution.
A caller reaches your published number through your connected carrier. Qallio answers with your agent, authenticates when needed, resolves using your knowledge base and tools, and escalates with full context when a human should take over.
Inbound Support
- Replace IVR menus with natural conversation
- OTP authentication and M-Pesa PIN resets over voice
- Invoice lookup, appointment booking, and ticket creation
Outbound Campaigns
- Appointment reminders and payment follow-ups
- Survey and NPS collection via natural voice
- Lead qualification calls at scale
Upskill your staff with AI copilot.
Close knowledge gaps and improve communication across your existing team. The copilot surfaces the right answer, policy, or next action in real time so they can respond to customers faster, better, and in multiple languages.
Multilingual Support
- Real-time translation between agent and caller languages
- Suggested responses in the customer's preferred language
- Staff serve global customers without language training
Live Answer Prompts
- KB-grounded answer suggestions appear as the caller speaks
- Policy and compliance guidance surfaced at the right moment
- Reduces training time for new hires dramatically
After-Call Work
- Auto-generated call summary and ticket notes
- Action items and follow-ups extracted automatically
- Agents move to the next call faster, with less admin