One inbox for every channel built for how you actually work.
WhatsApp, SMS, email, web chat, and voice in a single conversation layer—shared customer context, assignment, and escalation. No more reconciling five tools after every rush hour.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
<2s
Typical first response
Across live channels
98.5%
Message delivery reliability
5+
Channels on one record
Social expanding
Every channel became its own island.
Support checks WhatsApp, sales lives in email, and voice logs sit somewhere else. Customers repeat themselves; managers cannot see what is actually open.
Meet customers everywhere. Manage from one place.
Qallio routes each message to the right AI agent or human with full context—orders, loyalty balance, and prior tickets included.
Unified conversations
- One ticket per customer across channels
- Filter by WhatsApp, SMS, email, web, or voice
- Internal notes and clean human handoff
AI + human teamwork
- Agents resolve tier‑1 in-thread
- Escalate with transcript and collected data
- CSAT captured without a separate survey tool
Built for East Africa
- WhatsApp-first workflows and templates
- M-Pesa and local payment context in-thread
- English and Swahili experiences out of the box
Works with the rest of your stack
This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.
Stop juggling inboxes.
See how retailers, clinics, and insurers run one queue for every channel.