Live Assistant
Copilot for your team.
Suggestions, summaries, and drafts grounded in knowledge—so humans move faster without guessing.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
-30%
Handle time
+25%
CSAT on assisted threads
1
KB for human + AI
The challenge
Experts cannot sit on every chat.
New hires guess. Veterans burn out retyping the same policy answers.
Inconsistent replies by agent
Slow onboarding
After-call admin piles up
How Qallio helps
Humans in the loop—augmented.
Live suggestions from the same knowledge agents use; auto summaries after calls and chats.
Assist
- Answer suggestions
- Policy snippets
- Multilingual hints
Summarize
- Chat and call summaries
- Ticket notes
- Action items
Learn
- Feedback on suggestions
- Gap detection
- Coaching insights
Part of the business OS
Works with the rest of your stack
This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.