Better banking experiences, securely delivered.
Deploy AI agents for account inquiries, M-Pesa transaction disputes, and loan applications — with OTP-level auth and full compliance audit trails.
Customers wait days for simple answers.
Traditional banks and neo-banks struggle to scale support. Customers expect instant answers about their money, but strict Know Your Customer (KYC) and compliance checks bottleneck resolution times and drive up overhead.
AI agents with bank-grade security.
Deploy an AI agent that securely authenticates users, accesses core banking APIs, and resolves account queries instantly over encrypted channels—escalating only complex edge-cases to human advisors.
From first message to measurable outcome.
Customer reaches you
Customer authenticates per your rules (OTP via SMS, last-4 digits, device binding).
Agent + knowledge
Product and fee explanations reference regulated disclosure library.
Workflows & tools
Core banking / card processor tools for limits, M-Pesa disputes, and payment reminders.
Human handoff
Complex restructuring or hardship flows to specialist queue with risk flags.
Supervisor view
Compliance sees redacted transcripts, policy violations, and escalation reasons.
Example: M-Pesa transaction dispute
SACCO or fintech customer reports unrecognised KES 12,000 debit via WhatsApp.
User reports unrecognised KES 12,000 debit on chat after OTP step.
Agent cites dispute timeline and provisional credit rules from KB.
Workflow opens dispute case in processor; provisional credit if eligible.
Fraud pattern match → fraud ops with device + merchant metadata.
Ops reviews queue depth, SLA, and % fully resolved without branch visit.
Compliant support at scale.
Account Services
- Check balances, request statements, and review history
- Manage card freezes and order replacements
- Help users reset application passwords via secure flows
- Answer FAQs regarding branch hours and swift codes
Loan & Wealth Origination
- Pre-qualify loan applicants conversationsally before human handoff
- Explain complex mortgage rates and investment products simply
- Automate document collection for underwriting workflows
- Schedule appointments with designated relationship managers
Disputes & Compliance
- Intake structure details for chargebacks and fraud alerts
- Maintain 100% immutable audit logs of all interactions
- Redact PII (Personally Identifiable Information) automatically
- Ensure strict adherence to tone guidelines and regional regulations
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Segment by product holdings, risk tier, and preferred contact window.
- Explain products with mandatory disclosures from your controlled knowledge base.
- Support relationship-manager handoff with full conversation and eligibility context.
Offers
- Pre-approved or eligible-rate hints only when core banking data confirms.
- Fee waivers and bundle pricing within compliance-approved playbooks.
- Savings or investment nudges matched to stated goals and KYC level.
Targeted marketing
- Lifecycle campaigns: onboarding, dormancy, maturity — with frequency caps.
- Target SME vs retail cohorts with different product menus and tone.
- Prove uplift on funded applications and funded accounts per cohort.