Orders and reservations in one thread.
Menu discovery, modifiers, delivery slots, and M-Pesa pay on WhatsApp—kitchen and front-of-house on the same order record.
Average order value
Monthly in-chat sales
Single-location QSR
Order errors
DMs are your busiest channel—and the messiest.
Staff screenshot menus; payments arrive without order context; peak hour chaos on the one phone.
Run food service and messaging together.
Menu cards, cart in workflow, and payments that mark orders paid automatically.
From first message to measurable outcome.
Customer reaches you
Guest messages for tonight's availability or a delivery quote from WhatsApp or Instagram.
Agent + knowledge
Menu, allergens, and 86'd items pulled from POS or the spreadsheet you trust.
Workflows & tools
Reservation created in your booking system; delivery order sent to rider dispatch or POS.
Human handoff
Large events or catering → manager callback ticket with preferences captured.
Supervisor view
Owner sees covers booked via AI, average basket size, and failed intents (e.g. sold-out nyama choma).
Example: Friday night table + pre-order in Westlands
Party of 6 books via WhatsApp; vegan options confirmed; M-Pesa deposit collected.
Party of 6, 8 PM; asks for vegan options.
Agent lists tonight's vegan mains from menu KB; notes shared-plate policy.
Hold created in reservation system; SMS confirmation with cancel link + M-Pesa deposit of KES 1,000.
Private dining request → events inbox with date + budget fields filled.
Owner compares AI-booked covers vs phone line and no-show rate.
Modules that work together
WhatsApp ordering
- Interactive menus
- Modifiers and notes
- Delivery scheduling
Payments
- M-Pesa STK in chat
- Order status updates
- Tips and promos
Loyalty
- Stamps and points
- Win-back campaigns
- KES reporting