Deliver exceptional guest experiences, 24/7.
Deploy AI agents that take orders, book tables, and answer menu questions on WhatsApp and Instagram — with M-Pesa payments and real-time POS sync.
Guests get voicemail, not great service.
When the restaurant is full, the phones ring out. Social media messages pile up. Potential diners go to competitors because they couldn't get through to reserve a table or place a takeout order.
An AI agent that knows your menu and policies.
Deploy an AI agent that converses warmly, understands natural modifiers to orders, checks real-time table availability, and syncs directly into your Point of Sale.
From first message to measurable outcome.
Customer reaches you
Guest messages for tonight's availability or a delivery quote from WhatsApp or Instagram.
Agent + knowledge
Menu, allergens, and 86'd items pulled from POS or the spreadsheet you trust.
Workflows & tools
Reservation created in your booking system; delivery order sent to rider dispatch or POS.
Human handoff
Large events or catering → manager callback ticket with preferences captured.
Supervisor view
Owner sees covers booked via AI, average basket size, and failed intents (e.g. sold-out nyama choma).
Example: Friday night table + pre-order in Westlands
Party of 6 books via WhatsApp; vegan options confirmed; M-Pesa deposit collected.
Party of 6, 8 PM; asks for vegan options.
Agent lists tonight's vegan mains from menu KB; notes shared-plate policy.
Hold created in reservation system; SMS confirmation with cancel link + M-Pesa deposit of KES 1,000.
Private dining request → events inbox with date + budget fields filled.
Owner compares AI-booked covers vs phone line and no-show rate.
Guest experience that scales.
Conversational Orders
- Intelligently handles menu modifiers
- Upsells sides and beverages naturally
- Injects orders straight to Kitchen Displays
- Handles multi-currency payments
Automated Bookings
- Syncs with SevenRooms or OpenTable
- Collects reservation deposits securely
- Sends automated reminder WhatsApps
- Handles cancellations without staff
Guest Support
- Answers dietary and allergen queries
- Provides live delivery driver tracking
- Automates loyalty point redemption
- Manages complaint ticketing
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Recall dietary notes, spice level, and usual pickup vs delivery preference.
- Suggest add-ons based on order history and daypart (breakfast vs dinner).
- Recognize catering vs individual orders for appropriate upsell depth.
Offers
- Happy-hour or slow-day bundles pushed when kitchen capacity allows.
- Family combos and dessert add-ons right before checkout in chat.
- First-order and referral codes redeemed without leaving the thread.
Targeted marketing
- Geo and radius-based pushes for delivery zones and new branch openings.
- Re-activate lapsed guests with menu highlights they ordered before.
- Tie campaign UTMs to chat journeys for ROI on Instagram and ad spend.
Why this works reliably at scale.
Qallio doesn't just guess what your customers want. It authenticates users and triggers tools within your existing commerce stack.
Verified Identity
Agents use secure session tokens to know exactly who is calling and their order history.
Deep Toolset Access
Give agents 'permissioned' access to cancel, refund, or rebook directly on the call.
Live Multi-System Sync
Update your POS, CRM, and SMS channels simultaneously as the customer speaks.
Deploy your way.
For Restaurant Owners
Launch in minutes using the Digital Playground. No technical setup required. Connect your menu and go live.
For Agencies
Deploy AI ordering and booking across multiple restaurant clients. Centralized control. Scalable deployment for your portfolio.
For Platforms
Embed AI commerce into your POS or restaurant SaaS platform using our API. Your platform remains the system of record.