Amazon-grade CX for every seller you host.
Multi-tenant inbox, agents, orders, and payments—so buyers get answers, sellers stay on-brand, and your trust team sees disputes with full context.
Buyers blame you. Sellers blame you. You cannot hire for every SKU.
Order questions land in email. Disputes lack a single thread. Onboarding each merchant to WhatsApp is manual—and support cost scales linearly with GMV.
One platform. Many storefronts. Policies enforced.
Tenant-aware agents, order lookup, payment flows, and escalation to trust & safety—with metering and audit per seller.
From first message to measurable outcome.
Customer reaches you
End-user opens help from inside your customer's white-labelled portal.
Agent + knowledge
Answers combine your platform docs plus tenant-uploaded playbooks.
Workflows & tools
Your product APIs: provision user, reset flag, export CSV — whatever you expose.
Human handoff
Tenant admin can take over thread; escalation respects tenant boundaries.
Supervisor view
You see per-tenant usage, tool success rate, and support load shifted off your CSMs.
Example: B2B SaaS tier limit hit
Kenyan fintech's end-user hits API rate limit; agent explains and offers upgrade path.
User blocked at API limit; opens in-app widget.
Agent explains plan caps from tenant-specific KB snippet.
Workflow offers upgrade checkout or temporary burst credits if allowed.
Enterprise procurement question → tenant's CS owner with deal context.
Your team tracks deflection inside each tenant org and API error trends.
Modules that work together
Multi-tenant CX
- Per-seller branding and knowledge
- Platform-wide content policies
- Buyer profile across stores
Commerce in conversation
- Order lookup and status in-thread
- M-Pesa and card payment flows
- Refund and dispute intake structured
Operate the marketplace
- Audit for trust & safety
- Usage metering per merchant
- Integrations via webhooks and connectors
Scale support without scaling headcount linearly.
Platform architecture walkthrough with your tenant model.