Scale CX for sellers and buyers.
Multi-tenant inbox, agents, and payments—so every merchant on your platform gets modern support without building their own stack.
Conversations / day
Platform cohort
GMV influenced
In-chat checkout
Support cost per ticket
Your sellers expect Amazon-grade service.
Buyers message about orders; sellers blame the platform. You cannot hire an army for every SKU.
One OS, many storefronts.
Tenant-aware agents, order tools, and escalation to your trust & safety team—with usage metering per seller.
From first message to measurable outcome.
Customer reaches you
End-user opens help from inside your customer's white-labelled portal.
Agent + knowledge
Answers combine your platform docs plus tenant-uploaded playbooks.
Workflows & tools
Your product APIs: provision user, reset flag, export CSV — whatever you expose.
Human handoff
Tenant admin can take over thread; escalation respects tenant boundaries.
Supervisor view
You see per-tenant usage, tool success rate, and support load shifted off your CSMs.
Example: B2B SaaS tier limit hit
Kenyan fintech's end-user hits API rate limit; agent explains and offers upgrade path.
User blocked at API limit; opens in-app widget.
Agent explains plan caps from tenant-specific KB snippet.
Workflow offers upgrade checkout or temporary burst credits if allowed.
Enterprise procurement question → tenant's CS owner with deal context.
Your team tracks deflection inside each tenant org and API error trends.
Modules that work together
Multi-tenant CX
- Per-seller branding
- Shared platform policies
- Buyer identity across stores
Commerce
- Order lookup by ID
- M-Pesa and card checkout
- Refund and dispute intake
Governance
- Content policies per vertical
- Audit for marketplace ops
- API + webhooks
Give every seller a modern front line.
Platform architecture walkthrough available.