Enterprise-grade business OS.
Multi-location rollouts, SSO-ready org structure, and modules enabled per brand—one platform for CX, growth, and operations.
Branches on one tenant
Typical rollout
Platform GMV tracked
Enterprise cohort
Uptime target
Every branch invented its own workaround.
HQ lacks visibility. Tools multiply. Integrations are fragile.
Standardize experience. Localize execution.
Org hierarchy, feature flags, and industry packs per entity—deploy agents and workflows without redeploying your core ERP.
From first message to measurable outcome.
Customer reaches you
Employee opens secure chat after geo-risk flag (e.g. travel / foreign IP).
Agent + knowledge
Playbooks from Confluence + security KB; responses stay inside approved wording.
Workflows & tools
IAM and infrastructure tools: Okta push, Ansible / VPN reprovision, ServiceNow ticket.
Human handoff
Privileged change or ambiguous fraud → L2 with full MFA and command log.
Supervisor view
GRC sees Splunk/Datadog events, policy violations, and mean time to restore access.
Example: VPN lockout from abroad
Matches the IT helpdesk transcript above — Okta, MFA, and Splunk audit trail.
Employee locked out of finance VPN from Dubai; requests reset in chat.
Agent explains policy: employee ID + push approval required for foreign IP.
Okta challenge completes; Ansible rotates VPN credentials; temp token emailed.
Repeated failures or suspected compromise → security SOC queue with session graph.
CISO dashboard shows deflected tier-1 IT tickets and full audit export for reviewers.
Modules that work together
Control
- Roles and permissions
- Feature flags per org
- Audit across locations
Integrations
- CRM and commerce connectors
- Webhooks and APIs
- Data upload pipelines
Scale
- Usage metering
- Priority support
- Phased module rollout